How To Apologize When You Offend Someone
These are extraordinary times where our country is going through massive transformation. And that’s never easy – you can’t change if you avoid uncomfortable conversations like those that involve race, diversity, or policies. Because it’s only when we are willing to be curious, willing to listen, willing to learn, that we can together arrive at understanding and growth.
Perhaps you’re struggling with what to say or how to say it, or you said something with positive intent but came across as insensitive and offensive to the other person, only to then find yourself at a loss for words on how to address the situation and what to do next.
In this episode, we’ll discuss how to address sensitive topics, and how to apologize when you offend someone.
[01:53] How to address sensitive topics
[03:44] Learning from the conversation
[04:55] Take responsibility for your actions
[08:17] Two-parts of a genuine apology
[09:27] Stand and speak up for what’s right
“Don’t stay silent when you don’t know what to say. Learn how to sincerely and correctly apologize when you get it wrong.” – Monica Marquez
“A genuine apology is taking responsibility for what you’ve done and committing to changing your behavior.” – Nikki Barua
About Nikki Barua:
Nikki Barua is a digital innovator, serial entrepreneur, author & speaker. Learn more at nikkibarua.com.
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About Monica Marquez:
Monica Marquez is an ex-Googler, diversity expert and senior corporate leader. Learn more at themonicamarquez.com.
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